Unit 08-Task 5
Simon Cooper: Bell-Watson Computers, good morning. Can I help you?
Bettina Seitz: Yes, I hope so. I'm calling because I've had various problems with the computer I bought from your company six months ago and I'm not satisfied with the service I've been getting.
Simon Cooper: I'm sorry to hear that. Can you give me your name, please?
Bettina Seitz: Yes, it's Bettina Seitz.
我叫 Bettina Seitz.
Simon Cooper: Did you say Seitz?
Bettina Seitz: Yes, that's it. S-E-I-T-Z.
Simon Cooper: Could I have your customer number, please, Ms Seitz?
Bettina Seitz: Yes, it's BS/009753.
Simon Cooper: Right, I'm just checking. So what's the problem?
Bettina Seitz: Well, in fact, it's been one problem after the other. The thing I'm calling now to complain about is my monitor, which I returned to you for repair two and a half weeks ago, and which you have still - I haven't heard a word from you since the courier collected it. Can you tell me what's going on?
Simon Cooper: Can you tell me what was wrong with the monitor?
Bettina Seitz: Yes, it was OK for the first five months after I'd bought it but then it started flickering intermittently, with purple stripes on the screen, so I couldn't work on it properly.
Simon Cooper: I see. That does sound kind of strange.
Bettina Seitz: Well, it was very annoying. I can't work without it, obviously, and I was told I'd have it back within a week. I've had to rent a monitor from a local company, so I'm paying out money all the time in order to be able to work.
Simon Cooper: I'm just having a look at the records here.
Bettina Seitz: The only reason for buying my computer from Bell-Watson Computers in the first place was because all your advertising said that your after-sales care was super-efficient - in fact the ad gave me the impression nothing would go wrong anyway - how wrong that was!
Simon Cooper: Hold on a moment. It says here that the courier collected the monitor from your address on May 光速赛车5th.
Bettina Seitz: That's right - so I thought I'd get it back by about May 22nd. And it's now the June 4th and I still don't have it back.
Simon Cooper: I'm sorry about this. It looks as if there's been an error this end.
Bettina Seitz: Well, I knew that anyway, of course - but what do you mean?
Simon Cooper: We received the monitor at the repair centre on May 光速赛车6th, but it still hasn't been fixed, I'm afraid.
Bettina Seitz: I don't believe it! Why not?
Simon Cooper: I'm afraid the repair centre is running behind schedule, so it's a case of everything being held up.
Bettina Seitz: Well, what are you going to do about it? I was told quite definitely that I'd have my repaired monitor back within a week. This simply isn't good enough.
Simon Cooper: I can only apologise, Ms Seitz, on behalf of the company.
Bettina Seitz: So when will I get it back?
Simon Cooper: It should be done very soon. I'll tell the repair centre to make it top priority and we'll do our best to get it delivered to you by the end of this week.
Bettina Seitz: Can I count on that?
Simon Cooper: Yes, Ms Seitz, I promise you you'll have it by the end of this week.
Bettina Seitz: Well, I really hope so.
Simon Cooper: Thank you for calling, and you'll have your monitor back soon. I hope you'll continue to use Bell-Watson Computers.
Bettina Seitz: Well, thank you for your help, and I sincerely hope I don't have to call you again about this.
Simon Cooper: Goodbye, Ms Seitz.