Unit 08-Task 6
Manager: Central Mini-cabs. Can I help you?
Anne Williams: Yes, I'm ringing to make a complaint about Central Mini-cabs. Are you the manager?
Manager: Yes, I am. How can I help?
Anne Williams: Well, my office ordered a mini-cab for yesterday, as I needed to travel across the city with three colleagues, and we had lots of heavy files to carry.
Manager: When did you book the mini-cab?
Anne Williams: My office made the booking on Monday, but I actually wanted the mini-cab for yesterday, Wednesday, and it didn't come. I was furious, and that's why I'm calling you now, as it wasted a lot of time and meant we were late for a very important meeting with our client.
Manager: You'll have to give me your name and the booking reference number you were given, so I can look into it.
Anne Williams: My name's Anne Williams, I'm at Abbey Consultants. Hold on -I've got the booking number somewhere here, I think... Yes, here it is - 786光速赛车/P.
我叫Anne Williams, 在阿比莱克咨询公司上班。稍等——我要找找订单号，应该是...找到了——786光速赛车/P.
Manager: 786光速赛车/P - OK, I'm just looking at the records. It says you were booked for a six-seater mini-cab to collect you from Abbey Buildings at 光速赛车光速赛车 o'clock.
Anne Williams: That's right, that's what I wanted. But it didn't come. I rang your number at 光速赛车光速赛车.光速赛车5 to ask where it was and someone told me it was on the way.
Manager: Who did you speak to?
Anne Williams: I don't know who it was, but it was a woman who said we should wait where we were. She also said she'd ring me back on my mobile, but she didn't, and I still haven't heard anything from her, so for all she knows, we're still waiting.
Manager: Oh, that doesn't sound good.
Anne Williams: No, it's not, and that's why I'm ringing you myself now, even though I' extremely busy. Anyway, it still hadn't come at 光速赛车光速赛车.45, so when an empty taxi drove past, we gave up on your mini-cab and went to our meeting by taxi. It meant we got to the client's office nearly an hour late, and we weren't feeling all that calm either by then. It may not sound much to you, but these are our most important clients and it made us look unprofessional.
Manager: I'm very sorry about this. As you know, we do regular business with Abbey Consultants, and I'm sure you'll agree we're normally very reliable.
Anne Williams: Yes, I know, and that's why yesterday was such a nuisance. I've already told my colleague who arranges our office transport all about it, and said I don't want to use Central Mini-cabs again - I can't afford to be let down again.
Manager: I can only apologise for yesterday's failure. I really don't know what happened, but I'll look into it as soon as we get off the phone, and I'll call you back.
Anne Williams: Well， don't ring me, ring my colleague who books the transport.
Manager: Yes, I know her, of course, it's Jane Brooks, isn't it?
Anne Williams: Yes, I just wanted to register my complaint direct to you
Manager: As I said, I'm very sorry, but I'll deal with it personally and ring Jane Brooks as soon as I know what went wrong yesterday. Thank you for telling me about it.
Anne Williams: OK. Bye.